Shipping Policy

Production time

Standard production is about 2 weeks from the moment you approve your mockup (faster turnaround available with express shipping). Production does not begin until approval, so the clock starts when you say yes, not when you first enquire.

Every medal is quoted with its gauge alongside its diameter rather than by diameter alone, because thickness is what stops a large medal bowing and what makes it feel like a medal in the hand; artwork is cut back at design stage so the event name, the distance and the year carry the relief depth and letter height needed to be legible at arm’s length rather than only at screen magnification; ribbons are cut to a bar width matched to the opening in the medal so it cannot slide and hang skewed, with the drop length chosen for the wearer rather than defaulted; the bail is placed on the balance point of the finished medal including any moving part, and spinner and rotating-insert medals are quoted with the rivet and the clearance and cycled on a sample before the run; connector and multi-year sets are drawn as a complete family with the joining faces and tolerances fixed before any tooling is cut; personalisation is only offered where a recessed blank has been planned into the reverse at design stage; and because an event date cannot move, every order carries a written ship date, a stated artwork cut-off and a stated date after which sea freight is no longer an option.

Express turnaround

If you are working to an opening, a wedding or an event date, tell us the date when you request the quote. Express turnaround is available on most products and we will confirm in writing whether your date is achievable before you pay.

Delivery

Orders ship from the United States by ground carrier, with transit typically running 2–5 business days depending on distance. You receive tracking as soon as the shipment leaves. Expedited air service is available on request.

Addresses and split shipments

Double-check your shipping address before approval — carriers charge to redirect a shipment in transit and we pass that cost through at cost. We can split one order across multiple locations; just tell us the breakdown when you order.

Lost or damaged shipments

If tracking stalls or a carton arrives damaged, contact us with photos and we will open the carrier claim and reprint or refund the affected portion. You do not have to deal with the carrier yourself.